Your privacy in relation to services from RSL Queensland and Mates4Mates
Returned & Services League of Australia (Queensland Branch) (RSL Queensland) is a not-for-profit organisation whose charitable objects are focused on several activities including assisting veterans and their families. RSL Queensland is the sole member of Mates4Mates Ltd ACN 160 646 999 (Mates4Mates), which is also a not-for-profit organisation whose charitable objects are focused on assisting veterans and their families impacted by service. RSL Queensland and Mates4Mates work together to provide a wide range of programs and services to support veterans and their families.
To determine the assistance that will best support you and/or your family, we invite you to participate in RSL Queensland’s General Intake and Assessment (GIA). Any assistance, support, program or service provided to you by RSL Queensland and/or Mates4Mates is referred to in this document as ‘Services’.
This document explains how RSL Queensland and/or Mates4Mates will collect, store, use and disclose your personal information when you undertake the entire or any part of the GIA and when you apply to be part of any Services, and in managing your information under any Service.
RSL Queensland and Mates4Mates are subject to the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). Your personal information will be handled in accordance with our obligations under the Privacy Act and our privacy policies.
Why is my personal information being collected?
Personal information is collected for the purposes of establishing you as a potential client of RSL Queensland and/or Mates4Mates, identifying the Services that may be beneficial to you and/or your direct dependents, for managing your involvement in the Services and assessing Service outcomes. This includes but is not limited to, assessing relevant eligibility for any Services, assessing components of individual Services to be provided, and managing Service provision.
Personal information collected in the GIA, in any Service application process and in any supporting documentation you provide will be used to assess your eligibility for the Service and to manage your participation in the Service. If you choose to not answer these questions or provide the requested documentation and information, we may not be able to assess your eligibility or facilitate your participation in these Services.
Additionally, information in your responses to questions in the GIA relating to health and wellbeing are used to measure Service and client outcomes. If you choose to not answer these questions and provide the requested information, we may not be able to assess the impact or benefit of the Services.
We will contact you directly to facilitate access to relevant Services identified through the GIA if the Services are provided internally by RSL Queensland or Mates4Mates. For Services provided externally by our partners, where you have consented we will provide your contact details to those organisations to contact you directly, or we will provide you with the contact details of those organisations to enable you to contact them
How will my personal information be collected, used or disclosed?
In assessing your eligibility for relevant Services and managing your participation in those Services, we may need to collect, use or disclose your personal information from or to the following parties:
All Services
- Any state branch of the Returned & Services League of Australia Ltd which is relevant to you, whether due to where you live or where you wish to engage in the Services
- In the case of RSL Queensland, from and to Mates4Mates
- In the case of Mates4Mates, from and to RSL Queensland
- Government Departments including Department of Veterans’ Affairs, Defence Community Organisation and Open Arms.
Additional parties due to specific Service requirements:
Mates4Mates
- Any other organisations you provide express consent through additional Service documentation required by this Service
RSL Employment Program:
- Workplace rehabilitation consultants selected by RSL Queensland
- Any other organisations you provide express consent through additional Service documentation required by this Service
- Prospective employers.
RSL Queensland Scholarships:
- Relevant educational institutions
- Any other organisations you provide express consent through additional Service documentation required by this Service
RSL Wellbeing Program:
- Any other organisations you provide express consent through additional Service documentation required by this Service
Veteran Homelessness Program:
- The Salvation Army
- Any other organisations you provide express consent through additional Service documentation required by this Service
RSL Advocacy
- Commonwealth Superannuation Corporation
- Any other organisations you provide express consent through additional Service documentation required by this Service
In facilitating your access to Services provided by external organisations identified through the GIA as possibly relevant to you, we may need to collect, use or disclose your personal information from or to the parties you have consented to.
Overseas disclosure
RSL Queensland and Mates4Mates may disclose your personal information overseas in certain limited situations, such as to service and technology providers located overseas, including in the United States. Our privacy policies provide further detail on such overseas disclosures.
If we do disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient will handle and protect your personal information in the same way that we are required to under the Privacy Act 1988 (Cth).
Further Information
The RSL Queensland privacy policy is available at https://www.rslqld.org/About-Us/Privacy-Policy and the Mates4Mates privacy policy is available at https://mates4mates.org/privacy-policy.
Our privacy policies explain how you can seek access to and correction of the personal information we hold about you, and how you can contact RSL Queensland and/or Mates4Mates with queries or complaints regarding our handling of your personal information. We can be contacted at:
RSL Queensland:
The Privacy Officer
RSL Queensland
283 St Pauls Terrace Fortitude Valley QLD 4006 Ph: 07 3634 9444
Fax: 07 3634 9400
Email: privacy@rslqld.org
Mates4Mates:
The Privacy Officer
Mates4Mates
27 Douglas Street, Milton QLD 4064
Ph: 07 3624 9000
Email: enquiry@mates4mates.org