Annexure A

Purpose

This Code of Conduct sets expectations for all clients engaging with RSL Queensland and Mates4Mates services. It fosters a respectful, safe, and inclusive environment for veterans, families, and the broader community.

Dignity & Respect

• Treat staff, volunteers, and fellow clients with courtesy and respect.
• Respect others religious, cultural and personal beliefs and not engage in any form of discrimination harassment, or bullying.

Integrity & Honesty

• Be truthful and transparent when accessing services.
• Use RSL Queensland resources responsibly and ethically.
• Avoid any conduct that may compromise trust or accountability.

Safety & Wellbeing

• Promote physical and emotional safety for all.
• Refrain from aggressive, intimidating, threatening, or disruptive behaviour.
• Report concerns or incidents to staff promptly.
• Supervise children under your care at all times.

Social Media Use

• Use personal social media responsibly when engaging with RSL Queensland.
• Do not post content that is offensive, defamatory, or breaches confidentiality.
• Report concerns through official RSL Queensland feedback channels. (feedback@rslqld.org or feedback@mates4mates.org)

Drugs & Alcohol

• RSL Queensland maintains a zero-tolerance policy for illicit drug use (or paraphernalia) on premises.
• Clients must not attend services or events under the influence of drugs or alcohol.
• Breaches may result in restricted or delayed access to services or referral to suitable supports.

Commitment to Community Values

• Support the spirit of mateship, service, and remembrance.
• Engage positively in programs and events.
• Comply with all lawful and reasonable instructions, including not carrying weapons at any times and respecting non-smoking areas.

Breaches

• RSL Queensland and Mates4Mates will engage in reasonable and appropriate steps to resolve client conduct or concerns and provide opportunities for clients to correct their behaviour where appropriate. Failure to comply with this Code may result in exclusion, restriction or delayed access to services or referral to appropriate third parties or organisations.

Confidentiality & Privacy

• Respect the confidentiality of others and protect personal information. Do not share private details about staff or clients without consent.
• Comply with RSL Queensland’s privacy and data protection policies. View our privacy policy here.